Returns

Returns and Refunds

You have 30 days from delivery to return an item, for any reason. That window includes the 14 day legal right of withdrawal.

Last updated September 25, 2026

The short version

Return window	30 days from delivery, including the 14 day legal right of withdrawal
Condition required	Unused, in its original condition, with its tags and packaging
Proof of purchase	Your order number or the confirmation email
Return postage, change of mind	Paid by you
Return postage, faulty or wrong item	Paid by us
Refund	Within 14 days of receiving and checking the return
Refund method	The payment method used for the order

How to return an item

1. Email contact@mirvonoshop.com with your order number and the item concerned.
2. Within one business day we send you the return address and instructions. Do not ship anything before you have that email: without an authorisation we cannot match the parcel to your order and the refund takes much longer.
3. Repack the item in its original packaging with its accessories and documentation.
4. Ship it with a tracked service and send us the tracking number. Keep it until the refund lands.

Return postage

• Change of mind. Return postage is yours to cover. We would rather write that here than tuck it at the bottom of the page.
• Faulty, damaged or not what you ordered. Mirvono pays, both ways.

Condition

The item must come back unused and in its original condition. Taking a vase out of its box, standing it on a shelf and deciding it does not work is exactly what the 30 days are for. A rug unrolled and walked on for three weeks, or a candle that has been lit, cannot be taken back.

Faulty items and order errors

Contact us within 48 hours of delivery, with a photo. We replace or refund, your choice, and we cover the costs. The 30 day window does not apply to faults: the legal guarantee of conformity runs well beyond it.

Exchanges

Want a different colour or size? Say so in your return request. We arrange the exchange as soon as the return arrives, subject to availability. If the new item costs less, we refund the difference. If it costs more, we send a payment link for the difference only.

Refunds

The refund is issued within 14 days of receiving and checking the return, to the payment method used for the order. The amount refunded is the price paid for the returned item. We cannot refund to a different card or account.

How long it then takes to appear on your statement is down to your bank, usually three to ten business days. If nothing shows after that, check with your bank, then write to us.

Cancelling

Email us within two hours of ordering and we cancel before picking, with a full refund. After that the order is usually already packed: let it arrive and send it back within the 30 days.

Your rights

Nothing in this policy limits your legal rights, including the 14 day right of withdrawal and the legal guarantee of conformity. Where the law gives you more than this policy does, the law applies.