We prepare within 24 to 48 hours, then transit takes 3 to 7 business days. Under 10 days in total in the great majority of cases. Every parcel is tracked and you get the number by email the moment it leaves.

Yes, on every order, with no minimum. No handling fee, no oversize charge for rugs or mirrors, nothing added at checkout.

You have 30 days from delivery to send it back, unused and in its original packaging. That includes the 14 day legal right of withdrawal. Return postage is yours to cover if you changed your mind, and ours if the item is faulty or not what you ordered.

Photograph the box and the item as you received them and send the photos within 48 hours. We replace at our cost and you do not need to send the pieces back. Ceramic and glass travel a long way and occasionally lose.

The weight is on every product page. Under 3 kg, a standard plasterboard anchor is fine. Above that you need an expansion anchor, or a stud. The 80 cm oak mirror weighs 6.2 kg: do not hang it on a single screw.

Because marble, travertine, cast concrete and glazed stoneware each come out with their own veining, bubbles and shading. The photograph shows one piece; you receive another, very close. It is inherent to the material and it is also what separates these objects from a resin moulding.

The linen and corduroy cushion covers, the waffle cotton throw and the laundry basket. The merino throw is hand wash or dry clean, never machine or tumble dryer. Care is detailed on every page.

Pure soy wax. It burns slower and cooler than paraffin, which gives about 45 hours from 220 g, and it does not leave the black film paraffin puts on pale walls and ceilings.

No. All three have a continuous sweep movement, so no tick. An ordinary quartz movement clicks once a second, 86,400 times a day, which becomes hard to ignore in a bedroom.

No. Jute is a plant fibre that goes mouldy in damp, and the smell does not leave. It also fades in direct sun. It is an excellent living room or hallway rug, and a poor choice anywhere there is water.

Yes. Tracked shipping is free whatever the destination. The times quoted apply to common destinations; remote areas can take a few days more.

Yes. Call +1 (914) 431-6522, Monday to Friday, 7am to 5pm, and Saturday, 7am to 2pm, and we take the order at the same prices, with the same free shipping and the same returns policy. We will never ask for your card details by email.