Tracking
Track Your Order
Every parcel we send is tracked. Here is how to find yours, and what the statuses actually mean.
Find your tracking number
When your order ships we email you the tracking number and a direct link to the carrier. The subject line starts with “Your order has shipped”. If you cannot find it, check the spam folder first, then email contact@mirvonoshop.com with your order number and we resend it.
If you created an account, every tracking number is also listed under your orders.
What the statuses mean
| Label created | We have printed the label. The parcel has not been collected yet. This can sit for up to 24 hours and is normal |
|---|---|
| In transit | Moving. Gaps of several days between scans are usual on a long leg and not a problem on their own |
| Out for delivery | On the van. It arrives today |
| Delivery attempted | Nobody was in, or there was no safe place. The carrier leaves a card and tries again |
| Delivered | Scanned at your address. Check with your building and neighbours before worrying |
When to worry
No movement for five business days. Email us with your order number. We open the trace with the carrier ourselves.
Marked delivered but nothing arrived. Give it three business days: parcels are occasionally scanned early or left with a neighbour. If it is still missing, tell us and we replace or refund, your choice.
No movement for ten business days. We treat the parcel as lost and reship or refund without waiting for the carrier’s investigation to finish.
Orders in more than one parcel
If an item was temporarily out of stock we ship the rest immediately and the remainder follows. You will have two tracking numbers and two emails. Shipping stays free either way.
Still need us?
Email contact@mirvonoshop.com and we answer within one business day.
Call +1 (914) 431-6522, Monday to Friday, 7am to 5pm, and Saturday, 7am to 2pm.
Write to Mirvono Limited, Flat 2304, 23/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.