Shipping
Shipping and Delivery
Tracked shipping is free on every order. This page tells you when your parcel leaves, how long it takes and what happens if something goes wrong on the way.
Last updated September 25, 2026
What shipping costs
Nothing. Tracked shipping is free on every order, with no minimum and no surcharge added at checkout. The price on the product page is the price you pay. There are no handling fees and no oversize charges, rugs and mirrors included.
Timing
| Step | Time |
|---|---|
| Order preparation | 24 to 48 hours |
| In transit | 3 to 7 business days |
| Total | Under 10 days in the great majority of cases |
Orders placed on a Friday afternoon or over the weekend are prepared on the following Monday. Transit times are estimates; they depend on the carrier and on where you are.
Tracking
As soon as your parcel leaves our warehouse you receive an email with the tracking number and a link to the carrier. If you cannot find it, check your spam folder first, then email contact@mirvonoshop.com with your order number and we will resend it.
If the tracking has not moved for five business days, tell us. We open the trace with the carrier ourselves; you do not have to.
Orders in more than one parcel
If an item in your order is temporarily out of stock, we ship the rest straight away and the remainder follows when it arrives. You are never charged twice, because shipping is free. Each parcel has its own tracking number and its own email.
Damaged, lost or stolen parcels
Damaged on arrival. Photograph the box and the item as you received them and send the photos to contact@mirvonoshop.com within 48 hours. We replace the item at our cost. You do not need to return the broken one unless we ask.
Marked delivered but missing. Check with neighbours and your building first. If it has not turned up three business days after the delivery scan, we replace it or refund it, your choice.
Lost in transit. If the tracking stays frozen for ten business days we treat the parcel as lost and reship or refund without waiting for the carrier’s own investigation to finish.
Incorrect address
Check the address before you confirm. If you spot a mistake, email us within two hours: we correct it as long as the parcel has not been collected. Once a parcel has shipped to the address you gave, redirection is at the carrier’s discretion and we cannot guarantee it. Parcels returned to us as undeliverable are refunded in full when they arrive back.
Fragile items
Mirrors, vases and tealight holders ship in moulded pulp inserts inside a double wall carton. That does not make transit infallible, but it is why preparation takes 24 to 48 hours rather than same day dispatch.
Still need us?
Email contact@mirvonoshop.com and we answer within one business day.
Call +1 (914) 431-6522, Monday to Friday, 7am to 5pm, and Saturday, 7am to 2pm.
Write to Mirvono Limited, Flat 2304, 23/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.